Return Policy

Return & Refund Policy

At Chirenza, we want you to have a smooth and worry-free shopping experience. If something isn’t right with your order, we’re here to help.

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Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, your item must:

  • Be unused and in its original condition

  • Include all original tags and packaging

• Non-returnable items include:

  • Sale/clearance items

  • Personal care items (if applicable)

  • Gift cards

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Return Process

1. Contact Us: Email us at info.chirenza@gmail.com with your order number and reason for return.

2. Approval: We will respond within 24-48 hours with return instructions.

3. Ship the Item: Return the product securely packaged to the address provided.

4. Inspection & Refund: Once we receive and inspect the item, we will notify you of your refund status.

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Refunds

• Approved refunds will be processed to your original payment method within 7-10 business days.

• Shipping costs (if any) are non-refundable unless the item received was damaged, defective, or incorrect.

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Exchanges

If you wish to exchange an item (size, color, or product), please contact us first. Exchanges are processed only if the item is in stock.

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Damaged or Wrong Item

If you receive a damaged or incorrect product, please email us immediately with a picture of the item. We will prioritize your replacement or refund.

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Contact Us

📧 Email: info.chirenza@gmail.com
⏰ We usually reply within 24-48 hours (Monday – Saturday).